If you are not communicating effectively with your customers, someone else is!<\/p>\n
In today\u2019s times, communicating effectively with your customer is regarded as a game changer. Industries like Telecom, Banking, Retail and Utilities are investing a lot of their time and energies in aligning their customer communication strategies to their corporate plans and goals.<\/p>\n
If you are one of those responsible for planning and implementing the Customer Communication Management Policies in your organization, here are the 5 things you must know.<\/p>\n
–\tListen \u2013 Are you being talked about \u2013 are you respected among peers and benchmarked?
\n–\tWatch \u2013 What\u2019s the competition upto \u2013 any new tool or technology \u2013 any new trend that you cannot afford to miss?
\n–\tSmell \u2013 The general mood of the industry, the feedbacks about your products and services.
\n–\tFeel \u2013 Do not let your customers down \u2013 communicate honestly, feel their needs \u2013 be proactive
\n–\tTaste \u2013 The fruits of your communication \u2013 and engagement!<\/p>\n
At the end of the day, it is all about understanding the needs and solving problems proactively. It is about earning the trust and respect of customers.<\/p>\n
Interested in knowing more \u2013 Join Craig Le Clair, leading Customer Communication Management expert from Forrester Research, in a free webinar. Given below are the details.<\/strong><\/p>\n Title of the webinar: Better Customer Experience Demands Smarter Communication If you are not communicating effectively with your customers, someone else is! In today\u2019s times, communicating effectively with your customer is regarded as a game changer. Industries like Telecom, Banking, Retail and Utilities are investing …<\/a><\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[8],"tags":[26,22,25,21,24],"class_list":["post-74","post","type-post","status-publish","format-standard","hentry","category-branding-and-design","tag-bpm","tag-communication-management","tag-crm","tag-customer-communication-management","tag-forrester-research"],"_links":{"self":[{"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/posts\/74","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":6,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/posts\/74\/revisions"}],"predecessor-version":[{"id":103,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/posts\/74\/revisions\/103"}],"wp:attachment":[{"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/media?parent=74"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/categories?post=74"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ethinos.com\/blog\/wp-json\/wp\/v2\/tags?post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\nDate: Feb 1,, 2011.
\nTime: 3.00 PM \u2013 4.00 PM GST (8:30 PM IST \u2013 9:30 PM IST)
\nLink for register for participation: http:\/\/bit.ly\/ngsoft
\nParticipation Fees: $0.00
\nLimited Seats Available.
\n<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"